Driftsinformation

Driftsinformation



Nuværende driftssituation

DataNet


Problemer med Internet i Nordjylland (#1159522)
Oprettet: 26-03-2020 15:13
Kære Kunde.

Der kan i øjeblikket opleves problemer med Internetforbindelser i Nordjylland
(Ålborg og omegn)

Vi har tekniker på vej for at undersøge problemet.

Mvh
Telia
Opdatering 26-03-2020 15:33:
Fejlen er rettet.

Fastnet


Problemer med IP på Coaxial forbindelser (#1143150)
Oprettet: 02-10-2019 09:57
Vi oplever at nogle kunder har problemer med at deres coaxial forbindelse
mister IP.
Løsningen er, for de fleste, at genstarte modemmet. For nogle enkelte er det
nødvendigt med reset.

Du kan selv prøve følgende:
- Sluk for dit modem.
- Vent 2 minutter
- Tænd for dit modem.
- Vent op til 45 minutter.
Afhælpes problemet ikke af det kan du forsøge med reset:
- Lokaliser reset knappen på dit modem.
- Hold noget tyndt inde i knappen i ca 10 sekunder.
- Vent op til 45 minutter.
Er der stadig ikke forbindelse, kontakt Telia support.

Vi arbejder på at finde årsagen til problemet og en løsning. Men har endnu
ingen ETR.

Mobile


Nedsat mobildækning i Liseleje (#1158683)
Oprettet: 18-03-2020 13:04
Problem: Nedsat mobildækning i Liseleje
Nedsat mobildækning i Taarbæk. (#1159125)
Oprettet: 23-03-2020 14:41
Problem: Man kan opleve nedsat mobildækning i Taarbæk ved Klampenborg.

Årsag til problemet: Ukendt

Problemet er opstået: 23/3-2020

Problemet forventes løst: Vi har endnu ingen tidshorisont, men der arbejdes
intenst på at udbedre fejlen.

Hosting


Der er ingen kendte driftsforstyrrelser.

UC


Der er ingen kendte driftsforstyrrelser.


Planlagte ændringer

DataNet


Software upgrade of nodes in Finland 13/01-2020 (6086250) (#1152483)
Dear Customer

Telia Denmark would like to inform you that on 13/01-2020 from 23:00 to 03:00
CET there will be perform a software upgrade of nodes in Finland.

Expected downtime is up to 15 minutes.


Affected Circuits:

TN-159292
Urgent planned maintenance in Finland 04.04.2020 6087872 (#1158942)
Varighed: 04-04-2020 23:00 - 05-04-2020 05:00
Urgent planned maintenance in Finland 04.04.2020 6087872

Dear Customer,

Telia Denmark would like to inform you that on 04.04.2020 23:00 - 05.04.2020
05:00 CET there will be urgent software upgrading due to service quality
sustainability in Finland.

Expected downtime is up to 2x45 Seconds

Affected Circuit(s):
TN-152583
TN-157550
TN-152685
TN-152842
TN-146653
TN-152688
TN-152695
TN-159309
TN-152687
Planned capacity upgrade of nodes in Lithuania 01.-02.04.2020. (#1159090)
Varighed: 01-04-2020 23:00 - 02-04-2020 05:00
Dear CustomerTelia Denmark would like to inform you that on 01.-02.04.2020 from
23:00 to 05:00 CET there will be a planned capacity upgrade of nodes in
Lithuania.Expected downtime is up to 30 minutes.
Affected Circuit:TN-155549
Software upgrade work in Manchester, United Kingdom 03/04-2020, PWIC107958 (#1159112)
Varighed: 03-04-2020 01:00 - 03-04-2020 07:00
Dear Customer,
Telia Denmark would like to inform you that on 03/04-2020 01:00 - 07:00 CEST
there will be a software upgrade works on network devices in Manchester, United
Kingdom.


Expected downtime is 15 minutes.


Affected Circuits:

TN-155600
Cable work in Søborg 20/04-2020, NMCP155172 (#1159242)
Varighed: 20-04-2020 00:00 - 20-04-2020 04:00
Dear Customer,
Telia Denmark would like to inform you that on 20/04-2020 00:00 - 04:00 CEST
there will be a cable movement work due to construction work in Søborg.


Expected downtime is max. 4 hours.


Affected Circuits:

TN-152339
TN-152340
TN-236279
TN-236320
TN-315725
TN-321347
TN-321730
TN-322589
TN-323546
Cable work in Glostrup 20/04-2020, NMCP153764 (#1159378)
Varighed: 20-04-2020 00:00 - 20-04-2020 06:00
Dear Customer,
Telia Denmark would like to inform you that on 20/04-2020 00:00 - 06:00 CEST
there will be a cable work due to construction work in Glostrup.


Expected downtime is max. 6 hours.


Affected Circuits:

TN-141113
TN-144015
TN-144016
TN-144455
TN-144456
TN-144457
TN-150750
TN-150987
TN-150988
TN-151131
TN-152946
TN-152947
TN-152948
TN-153374
TN-156845
TN-156850
Cable work in Denmark 20.04.2020 NMCP153762 (#1159797)
Varighed: 20-04-2020 00:00 - 20-04-2020 06:00
Dear Customer,

Telia Denmark would like to inform you that on 20.04.2020 00:00 - 06:00 CEST
there will be cable work/ splicing due to road construction complications in
Denmark.

Expected downtime is up to 6 Hours

Affected Circuit(s):
TN-143496
TN-149392
TN-134632
TN-149390
TN-149698
TN-149386
TN-149696
TN-129007
Planned cable work between Aalborg - Frederikshavn 05.-06.04.2020 (NMCP155375). (#1159799)
Varighed: 05-04-2020 22:00 - 06-04-2020 06:00
Dear CustomerTelia Denmark would like to inform you that on 05.-06.04.2020 from
22:00 to 06:00 CET there will be a planned cable work between Aalborg -
Frederikshavn.Expected downtime is up to 8 hours.
Affected Circuits:TN-128289
TN-128290
TN-137492
TN-137959
TN-156306
TN-156307
Planned maintenance in Finland 19.04.2020 6088201 (#1160020)
Varighed: 19-04-2020 23:00 - 20-04-2020 05:00
Telia Denmark would like to inform you that on 19.04.2020 23:00 - 20.04.2020
05:00 CET there will be urgent hardware upgrading due to service quality
sustainability in Finland.

Expected downtime is up to 2x45 Seconds

Affected Circuit(s):
TN-155215
TN-155225
TN-155219
TN-155231
Planned capacity upgrade of nodes in Norway 17.04.2020 (34100145). (#1160057)
Varighed: 17-04-2020 01:00 - 17-04-2020 06:00
Dear CustomerTelia Denmark would like to inform you that on 17.04.2020 from
01:00 to 06:00 CET there will be a planned capacity upgrade of nodes in
Finnsnes, Norway.Expected downtime is up to 5 hours.
Affected Circuit:TN-138380
Planned capacity upgrade of nodes in UK 16.04.2020 (PWIC108241). (#1160059)
Varighed: 16-04-2020 01:00 - 16-04-2020 07:00
Dear CustomerTelia Denmark would like to inform you that on 16.04.2020 from
01:00 to 07:00 CET there will be a planned capacity upgrade of nodes in London,
UK.Expected downtime is up to 15 minutes.
Affected Circuit:TN-156845

Fastnet


Der er ingen planlagte ændringer.

Mobile


Femto Celle - Migration (#1147358)
Natten mellem den 1/12 til 2/12 fortager vi en migration, der berører alle
Femto celler.
Femto cellen vil mellem 00.00 - 01.00 muligvis ikke virke I dette tidsrum, men
vil automatisk starte op og efterfølgende virke.
Hvis der mod forventning opleves udfordringer efter kl. 01.00 den 2/12, kan det
forsøges at slukke Femto cellen og tænde den igen.

Hosting


Der er ingen planlagte ændringer.

UC


Der er ingen planlagte ændringer.


Angivne tidspunkter er lokal dansk tid (CET/CEST).